Returns
Our returns promise
Brix Plus stands by every product we ship. If something isn't right — damaged in transit, faulty, or not what you ordered — we'll make it right with a replacement, refund, or store credit.
Change of mind
If you've changed your mind, you can return your unopened, unused stand within 30 days of delivery for a refund (less the cost of return shipping). The product must be in original condition and packaging.
Custom and clearance items are not eligible for change-of-mind returns.
Faulty or damaged items
If your stand arrives damaged or develops a fault under normal use, contact us within 7 days of receipt with photos. Under Australian Consumer Law, you're entitled to a repair, replacement, or refund for major faults, and a repair or replacement for minor faults. Brix Plus covers return shipping for any damaged or faulty item.
How to return
- Email hello@brixplus.co with your order number and the reason for return.
- We'll send you a return address and instructions within one business day.
- Pack the stand securely (the original foam insert is ideal) and ship it back.
- Once received and inspected, we'll process your refund or replacement within 5 business days.
Refund timing
Refunds are issued to the original payment method. Bank processing typically takes 3–10 business days after we issue the refund.
Wrong item shipped
Our fault — our cost. Email us with a photo and we'll dispatch the correct item immediately, with no waiting for the wrong one to come back.
Questions
Email hello@brixplus.co.